This article provides a comprehensive overview of Gelato+'s subscription options and answers frequently asked questions. It covers topics such as pricing, features, managing your subscription, and more. Whether you're considering subscribing to Gelato+ or want to learn more about your existing subscription, you'll find the information you need here.

Get started with Gelato+ risk-free! We offer a 30-day free trial so you can experience the full range of benefits before committing to a paid subscription. Learn more about our free trial period in our dedicated article: Do you offer a free Gelato+ trial period?

Gelato+ offers flexible subscription options to suit your needs:

For annual subscriptions, Gelato+ is available at the affordable price of €19.92 per month (€239 billed annually). You can find detailed pricing information in different currencies by visiting our article on Gelato+ subscription costs.

We offer convenient payment options for your Gelato+ subscription:

Discover the value-added features included in your Gelato+ subscription compared to a free account. Our article, What's the difference between using Gelato for free and Gelato+?, provides a comprehensive comparison to help you make informed decisions.

Please note that while Gelato+ offers a wide range of benefits, shipping discounts are not included in the subscription plan.

If you signed up before the launch of Gelato+, you retain access to Shutterstock Essential and Full collections. However, please note that a Gelato+ subscription offers more cost-effective pricing for using Shutterstock elements. You can explore the benefits of upgrading to Gelato+ to take advantage of these savings. Learn more about Shutterstock and its integration with Gelato.

Upon canceling your Gelato+ subscription, all associated apps will be uninstalled. While your existing stores and user accounts remain unaffected, any orders placed for products that utilize Gelato+ features will not be processed. However, you can easily re-upgrade to Gelato+ to regain access to these features. Our article on what happens when your Gelato+ subscription ends provides a detailed explanation.

Currently, individual app purchases are not supported. Access to apps is exclusively available through a Gelato+ subscription.

If you cancel your Gelato+ subscription, all installed apps will be uninstalled, resulting in the inability to process orders that rely on these apps. To ensure the fulfillment of such orders, you can conveniently re-upgrade your account to Gelato+.

If you signed up before the introduction of Gelato+ and are currently utilizing features that are now exclusive to Gelato+ subscribers, rest assured that you will retain access to these features even after your subscription trial ends. Your existing stores and users will remain unaffected.

To utilize live shipping rates, you need to have either the Advanced Shopify or Shopify Plus plan. This is a prerequisite from Shopify for enabling live rates in their stores. You can find more information about this functionality here.

Managing your Gelato+ subscription is simple and convenient. Follow these steps:

To access your subscription details, go to your Dashboard and click on your initials located in the upper right corner. Select "Subscriptions" to view your current subscription status. From there, you can easily manage your subscription by clicking on "Change Plan" or the three dots within the relevant subscription tile.

Your paid Gelato+ subscription is set to renew automatically. However, you have the flexibility to cancel your subscription at any time without incurring further charges.

For detailed instructions on downloading invoices for your Gelato+ subscription and managing your billing information, please refer to our comprehensive guide: How can I download an invoice for my Gelato+ subscription and add or update billing info?

If you decide to cancel your subscription, navigate to your Dashboard, click on your initials in the upper right corner, and select "Subscriptions." Choose the subscription you wish to cancel and click on the three dots, followed by "Cancel Plan."

If you require a refund for your Gelato+ subscription, please don't hesitate to reach out to our Customer Support team.

Before permanently deleting your Gelato account, it's essential to cancel your Gelato+ subscription to avoid any future charges. For detailed instructions on account deletion, please refer to our support article: permanently delete your Gelato account.