This article outlines the accepted payment methods for Gelato+ and Gelato+ Gold subscriptions and provides solutions for potential issues during the payment process.

We currently accept the following payment methods for Gelato+ and Gelato+ Gold subscriptions:

While we strive to make the subscription process seamless, you might encounter some issues. This section addresses the most common problems and their solutions.

We understand that payment issues can happen from time to time, and we’re here to help make the process as smooth as possible. If your payment fails, don’t worry - our system will automatically attempt to recollect the payment in the following days.

This gives you some time to ensure that your funds are in order or to make any necessary updates to your payment method. There’s no need to contact us right away unless you’d like further assistance or have additional questions.

What you can do:

If the retry attempts are unsuccessful, we’ll let you know with further steps to resolve the issue.

When using an American Express card, you might encounter error messages like "Could not find an acquirer account for the provided currency" or "FRAUD" due to a technical issue. To avoid this, please select USD as your billing currency or use an alternative card.

If you encounter a "FRAUD" error message, ensure your billing address is accurate and complete. If the issue persists after verifying your billing address or trying a different card, please contact our support team for assistance.