FAQs Apparel
Updated over a week ago

Q: Why does my shirt have a vinegar smell/marks/stains?
A: When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white or slightly brown residue. Don't worry, that's not unusual - it's from a fixation agent, which supports the chemistry of the ink to form strong bonds with the fabric, applied during the printing process and it's not permanent.


A fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment.

The solution is simply to wash the garment! Neither the residue nor the smell is permanent and both should go away after one wash. It is recommended to wash DTG printed garments inside out at 30ºC or cooler.

Q: Why does my shirt have extended garment threads and seam ends?
A: Sometimes during production extended seam ends might remain on the garment. These don’t impact the structural integrity of the garment and can easily be clipped off.

Help! Should I get a refund? Are these normal in shirts? Saw that most of my printed shirts had loose threads in them. Is this a major issue? : r/sewhelp

Q: Why did my shirts come in in different colors?
A: Color disparities can arise. As a result, the final appearance of your prints may be influenced by a multitude of distinct factors such as different printers, color profiles, settings, and processes. We want to be transparent and ensure your satisfaction, which is why we cannot promise absolute color precision of 100%.

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