This article outlines frequently asked questions about embroidery, including digitization of files, stitch types, recommended file specs, maximum stitch counts, colors, the impact of digitization on shipping times, digitization fees, order cancellations, and reusing digitized files.
Embroidery Options and Products
Currently, Gelato only supports Flat embroidery. We do not offer a combination of embroidery and DTG (direct-to-garment) printing or images at this time. Embroidery is available for T-shirts, hoodies, sweatshirts, and hats, with more products coming soon!
Digitization of Files
What is digitization, and why is it manual?
Embroidery digitizing converts artwork into a digital embroidery file, allowing embroidery machines to understand the needle's path. This process is not automated and is done with the help of digitizing partners because it requires creative work to define stitch type, stitch directions, stitch density, and colors for professional output.
What are the different stitch types?
There are two main stitch types:
Satin: Creates a smooth block of color with a satin-like finish.
Tatami: Used for larger areas of fill, often as a background for lettering or other design elements.
File Specifications and Stitch Counts
Recommended file specs?
Vector graphics files (AI, EPS, SVG, and PDF) are highly recommended. Raster graphics can also be used if the resolution is at least 300 DPI.
Maximum stitch counts?
Apparel and bags: 15,000 stitches for sleeves, left chest, and center chest; 20,000 stitches for the large chest.
Hats: 10,000 stitches.
Maximum number of allowed colors?
Max. 6 thread colors from a palette of 15 predefined colors.
Digitization Fees and Order Management
How does digitization impact shipping times?
Digitization takes up to 24 hours, which is already included in the Gelato delivery estimates.
How do digitization fees work?
Gelato charges a flat fee for each embroidered region. This fee is only charged once on the first order. Reorders of the same product and design do not incur additional digitization fees.
Can I cancel an order for an embroidered product?
You can cancel an embroidered order and receive a full refund while the order status is "Digitizing." After this stage, a digitization fee will be charged.
Can I reuse a digitized file from apparel or bags on a hat product?
No, digitized files are product-specific. Apparel/bag files can only be used on those products, and hat files are exclusively for hats. This is because different products require different digitization types.
Do I have to pay a digitization fee if I use the same design but a different thread color?
No, you will only be charged for one file when using the same design with different thread colors.
Personalization
Embroidery is compatible with product personalization. You can use the Personalization Studio to create unique designs for your embroidered products.