This article provides a comprehensive overview of Gelato's embroidery services, addressing frequently asked questions about file preparation, digitization, stitch types, order management, and personalization.

Gelato's embroidery service brings your designs to life with high-quality stitching. Here's what you need to know:

Embroidery is available on various products, including:

More products will be added soon!

Digitization is the essential process of converting your artwork into a language that embroidery machines understand. This involves translating your design into a digital embroidery file, which guides the embroidery machine's needle to create your design on the fabric.

Digitization is a detail-oriented process that requires a creative touch. It's not as simple as directly translating an image; it involves strategic decisions about stitch types, directions, density, and colors to ensure a professional and high-quality embroidery output. This is why we collaborate with skilled digitizing partners to bring your designs to life accurately and beautifully.

For optimal embroidery results, we recommend using vector graphics files in these formats:

If you're using raster graphics, ensure a minimum resolution of 300 DPI for clear and detailed embroidery.

When you upload your design, our "preview mode" provides a realistic representation of the final embroidered product. Our print partners also conduct a thorough review before production to guarantee top-notch quality.

To ensure high-quality embroidery, different product categories have specific stitch count limitations:

You can choose up to 6 thread colors for your embroidery from a curated palette of 15 predefined colors. This selection ensures vibrant and consistent color reproduction in your embroidered designs.

Two primary stitch types are used in embroidery:

Digitization typically takes up to 24 hours. Rest assured, this time is factored into Gelato's delivery estimates, so you'll receive your order within the quoted timeframe.

A flat fee is applied for each embroidered region on your product. This fee covers the intricate digitization process and is charged only once on your initial order. Reorders of the same product and design won't incur additional digitization fees, saving you money on future purchases.

You can cancel your embroidered product order for a full refund while the order status is "Digitizing." Once the order progresses beyond this stage, the digitization fee will be applied.

Digitized files are product-specific due to the unique embroidery requirements of different items. This means:

If you want to use the same design but with different thread colors, you'll only be charged the digitization fee once for the initial design. Subsequent orders with color variations won't incur additional digitization costs.

Create unique embroidered products using our Personalization Studio. Add custom text, names, or designs to make your embroidered items truly one-of-a-kind.

You might notice a backing material on the underside of your embroidery. This backing is a stabilizer used during the embroidery process to ensure the stitches are neat and secure. It's not meant to be permanent and may come off after washing or gentle tearing. Rest assured that the backing coming off won't affect the quality or durability of your embroidery.