How do I contact Gelato?

Haven't found an answer to your questions in our Help Center? Don't worry!

Updated over a week ago

At Gelato, we are committed to providing you with exceptional support to ensure your satisfaction and success with our services. Our dedicated support team is available to assist you 24/7 via email at [email protected] or through our convenient chat feature.

Report issue with an order

We strive to maintain the highest quality and accuracy in all orders. However, should you encounter any issues with your received orders, you can report a problem directly though the Gelato Dashboard:

You can report problems from your orders directly from your account - without visiting Help Center:

  1. Log in to your Gelato Dashboard

  2. Navigate to the Order page

  3. Locate the order in question and click the Report problem button

This process allows us to address and resolve your concerns as quickly as possible, ensuring your satisfaction with our services.

Talk to us via chat

Our team is available to answer your questions 24/7. For immediate assistance, we encourage you to use our chat widget, which is readily available in the bottom right corner of your screen.

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