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How do I contact Gelato?

Learn how to get support from Gelato, get 24/7 assistance for any queries or concerns about your orders

Updated over 2 months ago

Getting Support

At Gelato, we are dedicated to providing exceptional support to ensure your satisfaction. For order-related issues we recommend using the "Report a problem" feature on the relevant order page. For everything else, our team is available to assist you 24/7 via our convenient chat feature.


Reporting Order Issues

We strive for the highest quality and accuracy in all orders. If you encounter any issues, you can report them directly through the Gelato Dashboard:

You can also report problems with your orders directly from your account:

  1. Log in to your Gelato Dashboard

  2. Navigate to the Order page

  3. Locate the order and click the Report problem button

This process allows us to address and resolve your concerns promptly.


Talking to Us via Chat

Our team is available 24/7 to answer your questions. For immediate assistance, use our chat widget, located in the bottom right corner of your screen.

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