How do I contact Gelato?

Haven't found an answer to your questions in our Help Center? Don't worry!

Updated this week

This article provides information on how to get support from Gelato. You can reach out to our support team 24/7 via email or chat, or report an order issue directly through the Gelato Dashboard.


Getting Support

At Gelato, we are dedicated to providing exceptional support to ensure your satisfaction. Our team is here to assist you 24/7 via email at [email protected] or through our convenient chat feature.


Reporting Order Issues

We strive for the highest quality and accuracy in all orders. If you encounter any issues, you can report them directly through the Gelato Dashboard:

You can also report problems with your orders directly from your account:

  1. Log in to your Gelato Dashboard

  2. Navigate to the Order page

  3. Locate the order and click the Report problem button

This process allows us to address and resolve your concerns promptly.


Talking to Us via Chat

Our team is available 24/7 to answer your questions. For immediate assistance, use our chat widget, located in the bottom right corner of your screen.

Did this answer your question?