All Collections
Getting started
Create account
I cannot sign up for Gelato. What should I do?
I cannot sign up for Gelato. What should I do?
Updated over a week ago

This article provides a step-by-step guide to troubleshooting issues encountered while signing up for a Gelato account.


Account Confirmation

Upon signing up, you'll receive a confirmation email from [email protected] shortly. To activate your account, simply click the link within the email. Kindly note that this link will expire after 24 hours.


Troubleshooting Email Delivery Issues

If you haven't received the confirmation email, try the following:

  • Inspect your spam or junk mail folder to ensure the email hasn't been filtered incorrectly.

  • If you're using Gmail, remember to check your Social and Promotions tabs as well.


Requesting Further Assistance

If you're still experiencing difficulties signing up, don't hesitate to reach out to our customer support team via Chat for assistance.

Did this answer your question?