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I cannot log in to Gelato. What should I do?

Learn how to troubleshoot login issues

Updated over a week ago

This article provides troubleshooting steps if you are unable to log in to your Gelato account.


Troubleshooting Login Issues

If you're experiencing problems logging in, please work through these steps:

  • Verify you are using the correct login portal: https://dashboard.gelato.com/

  • Confirm you are using the correct email address associated with your account, especially if you may have accidentally created multiple accounts.

  • Try logging in from a different browser.

  • Attempt to log in using incognito mode in your browser.

  • Clear your browser's cache and cookies.

  • Select the "Forgot password?" option and watch for a password reset email. Remember to check your spam or junk folder if you don't see the email in your inbox.


Need More Help?

If you've tried these steps and are still unable to log in, please contact our Gelato Support team for assistance.

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