Gelato Create

What currencies do you support?

Learn which currencies are accepted for topping up your Wallet

What currencies are supported in Wallets?

Learn how Gelato handles currency exchange for transparent and stable pricing

How does the exchange rate work in Gelato?

Why do you process the refunds to my Wallet?

Learn why your credit card may be charged even when using Gelato Wallets

I have Gelato Wallets enabled. Why was my credit card charged?

Learn how to activate and use Gelato Wallets to manage funds, set up automatic top-ups, and enjoy smoother, secure payments

How to set up and use a Wallet?

Learn how to navigate Gelato’s invoicing process

Will you be able to bill us per tax residence?

Payment, Currencies, and Wallets

About

Gelato+

Shopify

Report order problem

Blog

Gelato+ Gold

Etsy

Chat (24/7)

Customer stories

Platinum

WooCommerce

Sustainability

Squarespace

Developer Hub

Gelato

Subscriptions

Integrations

Contact

Gelato dashboard

Find answers and get help from Intercom Support and Community Experts

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

Try using different keywords or checking for typos.

No tickets found

Title

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

English

Français

Deutsch

日本語

Español

Tiếng Việt