This article provides guidance on managing orders for customized products through the BigCommerce platform, outlining two recommended approaches.

For products requiring artwork adjustments before fulfillment, the manual approval workflow is advised. This process allows for a thorough review of customization requests ensuring accuracy before proceeding with production.

For a comprehensive understanding of this workflow, refer to our detailed guide: What is the manual order approval workflow?

Gelato+ subscribers can empower customers to personalize products post-purchase using the Product Personalization Tool. This feature streamlines the customization process by enabling customers to directly input their preferences.

To explore the functionalities of this tool, consult our dedicated article: Personalization of Products for non-Shopify Platforms.