This article explains how to automatically update the stock availability of certain products in your Etsy store to prevent customers from purchasing items that are out of stock.
Overview
The “Update stock availability automatically” feature will automatically update your product availability based on the stock levels at our print partners. This means that if a product becomes discontinued or temporarily out of stock at one of our partner locations, it will also become unavailable in your Etsy store.
Please note that this feature currently works for the following product types:
Hangers
Framed Posters
Drinkware
Apparel
Enabling the Feature
You can enable the “Update stock availability automatically” feature from the store settings menu in your Gelato account. Here’s how:
Go to Stores and find the store for which you want to enable the feature.
Click on the three-dot menu on the right and select “Edit store details.”
Check the box labeled “Update stock availability automatically.”
A drop-down menu labeled “Selling region” will appear.
Select the region that you primarily sell in from the drop-down menu and save your changes.
To ensure the correct functioning of this feature, please verify that all options, including Price, Quantities, and SKUs, have "vary for each size" enabled in variation settings in Etsy. Otherwise, we may disable the whole listing for the period where a specific variant is temporarily out of stock.
Once this feature is enabled, it immediately performs synchronization for all connected products. Please do not make any changes to the quantities of the products and variations as this may disrupt the sync.
How It Works
The “Update stock availability automatically” feature synchronizes your product availability every 2 hours. This is how it works:
You will need to select a primary selling region when enabling the feature.
Gelato will automatically set the available quantity to 0 for any product variant that is out of stock in your selected region. This will cause the product to be marked as “sold out” at checkout to prevent customers from purchasing it.
Gelato will automatically set the available quantity to 999 for any product variant that is back in stock.
If you are selling globally, please note that you still have to select a single selling region. Product availability in your selected region will determine if a product is in or out of stock in your Etsy store, even if it is available in other regions. For example, if your selling region is Europe and a framed poster is out of stock in Europe, then we will set the product to be out of stock in your store, even if the product is available in North America.
When adding new products to your store, product variants that are temporarily out-of-stock will be marked accordingly. Note that due to Etsy limitations, there is no possibility of having 0 offerings for the whole product. This means that in case all product variants will go out of stock (for example all variants are framed posters with the same frame size or it's a product with one variant only), at least one will remain with a positive stock level quantity.