This article explains how to manage your product availability in your Shopify store to prevent customer disappointment. By enabling the "Update stock availability automatically" feature, you can ensure that your online store reflects the most up-to-date product availability from Gelato's print partners.
Enabling Automatic Stock Updates
This feature automatically updates the availability of specific product types in your Shopify store, such as hangers, framed posters, and drinkware. If a product becomes unavailable or out of stock at one of Gelato's printing facilities, the feature will automatically mark the product as unavailable in your Shopify store.
To activate this feature, follow these steps:
In your Gelato account, go to "Stores" and locate the store where you want to enable the feature.
Click on the three-dot menu to the right of your store name and select "Edit store details."
Check the box labeled "Update stock availability automatically."
A new menu called "Selling region" will appear. Choose the geographic region where you primarily sell your products.
Once enabled, this feature will instantly synchronize your product availability based on your selected selling region. If a product is out of stock in your specified region, it will be marked as out of stock in your store, even if it's available in other Gelato regions. While global selling is possible, you must still designate a primary selling region for stock management. Currently, you can only choose one selling region, and it's not possible to select multiple regions or none at all.
How Stock Synchronization Works
After enabling this feature and selecting your selling region, Gelato will automatically update your product availability every two hours. You'll receive email notifications whenever items in your store are marked as out of stock or back in stock.
Here's a breakdown of how it works:
Out-of-Stock Products: For any product variant that's temporarily out of stock, Gelato will set the available quantity to zero in your Shopify store. During checkout, the product will display as "sold out," preventing customers from purchasing it.
Back-in-Stock Products: When a product is back in stock, Gelato automatically updates the available quantity to 999 in your store, making it available for purchase again.
New Products: When adding new products to your store, Gelato automatically marks any out-of-stock variants accordingly.