If the "Personalize design" button doesn't show in your Shopify store checkout, this might be due to different reasons:
You haven't added a product with customizable elements. See how to do this here.
Your theme might not support this feature. Please check the list of themes and the support available below.
You need to add a CSS class selector btn-addtocart to Add to Cart button HTML. Please refer to the documentation of your Shopify theme or contact the theme developer for more details on how to do that.
Tag <div data-gelato-customization="1"></div> is missing from the product description HTML. This tag is added automatically during the product publishing process but could have been removed when manually editing the product description via Shopify.
You can read more about how to style the "Personalize Design" button in your Shopify store here.
If you are using a supported theme and you have verified that the <div data-gelato-customization="1"></div> tag is not missing, please contact the developer of the Shopify theme for support.
Supported Shopify themes for personalization
If you have set up a personalized item for sale in Shopify, you may expect to see the updated design in the product thumbnail in the cart.
Please note that this is not always supported by some themes and if you are using an unsupported theme, the default pre-personalization design will be reflected in the cart thumbnail. If your theme is unsupported, please get in touch with your theme developer for assistance or reach out to us as we continuously grow our list of supported themes.
Here's a list of common themes along with the support for this function:
Theme Name | Personalized Design Button | Updated Customized Design in Cart thumbnail | Edit from Cart |
Yes | *Yes | No | |
Yes | *Yes | No | |
Yes | Yes | No | |
Yes | Yes | Yes | |
Yes | Yes | No | |
Yes | Yes | No | |
Yes | *Yes | No | |
Yes | *Yes | No | |
No | No | No | |
Yes | Yes | No | |
Yes | Yes | No | |
Yes | *Yes | No | |
Yes | Yes | No | |
Yes | Yes | No | |
Yes | Yes | No | |
Yes | Yes | No | |
Yes | Yes | No | |
Yes | *Yes | No | |
Yes | Yes | No | |
Yes | Yes | Yes | |
Yes | No | No |
While we may currently provide support for selected themes when updates are made by theme developers, it may be possible that the product thumbnail does not update.
*For themes Beyond, Brooklyn, Envy, Parallax and Supply the updated previews are supported, but might be a bit distorted or some behavior could be inconsistent
We support personalized thumbnails in the shopping cart in the above situations, but not at checkout. This is an improvement that has been noted for future development.