If you have set up an item for sale in Shopify that allows your customers to use the in-store editor to make simple product personalization or advanced personalization, you may expect to see the updated design in the product thumbnail in the cart.
Please note that this is not always supported by some themes and if you are using an unsupported theme, the default pre-personalization design will be reflected in the cart thumbnail. If your theme is unsupported, please get in touch with your theme developer for assistance.
Here's a list of common themes along with the support for this function:
Theme Name | Personalized Design Button | Updated Customized Design in Cart thumbnail |
Yes | *Yes | |
Yes | *Yes | |
Yes | Yes | |
Yes | Yes | |
Yes | Yes | |
Yes | *Yes | |
Yes | Yes | |
No | No | |
Yes | Yes | |
Yes | No | |
Yes | *Yes | |
Yes | Yes | |
Yes | Yes | |
Yes | Yes | |
Yes | Yes | |
Yes | Yes | |
Yes | *Yes | |
Yes | Yes | |
Yes | No |
Note: While we may currently provide support for selected themes, when updates are made by theme developers, it may be possible that the product thumbnail does not update.
*For themes Beyond, Brooklyn, Envy, Parallax and Supply the updated previews are supported, but might be a bit distorted or some behavior could be inconsistent
Note: We support personalized thumbnails in the shopping cart in the above situations, but not at checkout. This is an improvement that has been noted for future development.