This article provides a comprehensive guide on how to download high-resolution product mockups within the Gelato platform, a feature available to users with an active Gelato+ subscription.

With a Gelato+ subscription, you unlock the ability to download stunning, high-resolution mockups of your products. This feature is seamlessly integrated into the product creation process, allowing you to preview and download mockups with ease.

Simply follow these steps:

We understand the importance of having flexibility in your design process, which is why we offer the option to download mockups in PNG, WebP, and JPG formats. You can easily switch between these formats using the toggle button provided.

Q: What is the maximum size of downloadable mockups?

A: Our mockups are available at a maximum resolution of 3000x3000 pixels, ensuring high quality for various online and print purposes.

Q: Why am I unable to access the Edit Media section for my product?

A: This issue might arise if your product has unconnected variants or variants belonging to different product types. For example, if some variants include frames while others don't, the Edit Media section might not be accessible. This feature is currently optimized for products whose variants are all connected to Gelato and share the same product type.

Q: I'm using platforms like WooCommerce, Wix, Squarespace, or Bigcommerce, and I cannot locate the Edit Media section. What could be the reason?

A: At present, these specific platforms only support mockup downloads during the product creation stage. Once the product is published, the option to download mockups might not be directly available within these platforms.

Q: Do you offer video mockups?

A: Currently, Gelato only supports PNG, WebP, and JPG mockups. While video mockups are not available at this time, we are continuously working on improving our platform and will evaluate this feature as part of our future development plans.