This article explains what happens when a product you sell is discontinued and outlines the steps you can take to manage this change.
Product Discontinuations
At Gelato, we're dedicated to providing you and your customers with the best possible experience. To achieve this, we regularly review our product portfolio and occasionally decide to discontinue certain products to optimize our offerings. If a product you sell is being discontinued, you'll receive an email notification informing you of the discontinuation date.
Managing Discontinued Products
You have two options for managing discontinued products:
Offer an Alternative Product
We continuously expand our product portfolio to offer a diverse range of high-quality products. If a product is discontinued, you can easily replace it with a similar alternative from our catalog:
Go to the product catalog.
Locate the discontinued product variant.
Click "Disconnect" under the menu on the right side of the variant.
Once disconnected, click "Connect" to find and connect to a suitable replacement product.
Delete the Affected Product
You can remove discontinued products from your store. These products will be flagged in your Gelato product list. Here's how to delete products based on your store platform:
WooCommerce: Delete products through your WooCommerce dashboard and then sync the changes to Gelato.
Direct API Connection: Make the necessary changes in your system and contact us if you require assistance.
To view all the products in your Gelato store, click on your store on the store list page.