Our AI assistant, Scoop, ensures you get quick and efficient answers. Whether it's troubleshooting, checking order status, or answering questions, Scoop uses our extensive knowledge base and powerful AI-driven algorithms to provide instant solutions.
Benefits of Scoop
Instant answers: Get help from our AI using Help Center articles, product specifications, and API documentation.
Order updates: Access real-time information on production, tracking, and delivery.
Manage your account: Effortlessly manage your account and subscriptions through custom chat flows.
Routing complex inquiries: If Scoop can’t assist, it efficiently redirects your inquiry to the most appropriate channel or agent.
Complex inquiries
If Scoop can't help, it will guide you to the best-suited process for your issue. Equipped with the right context, Scoop quickly identifies when it can't fully assist you and connects you with the most effective channel for your question (e.g., a live agent with the right experience or a fast-track problem report module).
Best practices for fast support
Provide a short, clear description: This helps us assist you faster.
One query at a time: Break down complex issues for the best results.
Rephrase if needed: If Scoop doesn’t understand, try rephrasing your question.