This article explains how to set up shipping for your TikTok Shop, which is essential for adding products and ensuring a smooth fulfillment process. The setup process differs for sellers in the US and the UK.
Setting Up Shipping in the US
Before you can add products to your TikTok Shop in the US, you need to create a shipping template. Here's a step-by-step guide:
Add Warehouse Addresses: In My Account > Account Settings > Warehouse Settings, add shipping addresses for your Pickup Warehouse and Return Warehouse. If you're based in the US, it's recommended to use this address for both: 505 N Angier Avenue NE 3rd Floor, Atlanta, GA 30308.
Access Shipping Settings: Go to your TikTok Shop dashboard > Orders > Fulfillment settings > Shipping and Delivery > TikTok shipping and choose "Switch option".
Select Seller Shipping: In the option list, select Seller Shipping.
Note: Selecting Seller Shipping is crucial; otherwise, Gelato won’t receive complete shipping details and won't be able to fulfill your orders.
Create a Shipping Template: Create a new template.
Configure Shipping Information:
Select the Quantity-based option and use flat rates for shipping.
You can determine shipping costs based on standard shipping rates. If you have existing shipping prices on your Gelato account, you can use those rates as well. To find more information about Gelato's shipping prices, including flat rates, please refer to Where can I find the flat rates for shipping?
Configure Quantity-Based Shipping Rates
Navigate to Orders > Fullfilment Settings > Shipping and Delivery.
Select the Create template and give the template a name.
Choose the Quantity-based rate model.
Select the Standard option and click on Use price conditions.
Enter shipping prices based on product quantity.
Add multiple quantity ranges as needed (typically 5–10 ranges).
Setting Up Shipping in the UK
For TikTok Shops in the UK, you need to set your shipping method to Shipped by seller to ensure your custom shipping options are used:
Go to your TikTok dashboard.
Navigate to Orders > Shipping settings.
Disable Shipped by platform.
Enable the Shipped from seller option.
Note: Selecting Seller Shipping is crucial; otherwise, Gelato won’t receive complete shipping details and won't be able to fulfill your orders.
Once you've set your shipping options to Shipped by seller, follow these steps to create your shipping template:
Add Warehouse Addresses: In My Account > Account Settings > Warehouse Settings, add shipping addresses for your Pickup Warehouse and Return Warehouse. If you're based in the UK, it's recommended to use this address for both: York House, 221 Pentonville Road, London, N1 9UZ.
Create a Shipping Template: On the TikTok Shop dashboard, go to Orders > Shipping settings > Shipped by seller. Click the Manage shipping fee template > Add new template.
Set Weight-Based Shipping: TikTok UK requires weight-based shipping templates. Set weight-based prices for each of your default shipping regions.
Product Weights and Fees: Gelato will automatically assign weights to each product type when it is published in your store. You can then choose a flat shipping fee for each product category. Ensure these shipping fees align with the flat-rate shipping prices for consistency.
Note: Your weight range must be set to up to 30 kg to save changes to your shipping profile.
Determine Shipping Costs: Input shipping costs into your TikTok shipping templates for different shipping options.
