Gelato is dedicated to ensuring that your TikTok shop operates seamlessly and maintains its reputation by meeting TikTok's fulfillment requirements. While we do our best to support your shop, please note that our role is limited to the recommended product list. You will also be able to see recommended products directly from the catalog.

We encourage you to closely monitor the health of your store. If you observe delays with any of your listings, consider temporarily pausing those items and exploring new products from our recommended product list.